FCNW CUSTOMER SERVICE | mysoccerclubstore

CUSTOMER SERVICE

YOUR ORDER
For each order, a period of 10 working days is necessary to prepare your articles.

Please also note that all items personalized with Club logo or numbers/initials require longer preparation time (another 5-10 working days).

Your order will then be shipped to you depending on the products available in inventory.

DISPATCH
Orders will be shipped Monday through Friday between 8:30 a.m. and 9:00 p.m.

TERMS & CONDITIONS

Please note that personalized garments are final and LOGICA SPORTS will not accept returns or refunds given the nature of personalized products. Items with the Club logo and/or player name are considered personalized items.

No return policy.

For all non-personalized items, you have 10 days from the order date to return the product if defective.

PAYMENT METHODS

Payments on the online store will be made by PayPal. This trusted, secure and fast payment method allows you to pay for your transactions with major credit cards (MasterCard, Visa, Discover and AMEX)

Secure payments by PayPal

You can pay securely with Paypal. Here are some of the ways PayPal protects your information:

We use brand new fraud prevention and encryption tools.
We do not share any information about your bank details with the merchant.
We send you an email confirmation when you make a payment.

What is PayPal?
PayPal is the most used payment method for online payments to secure transactions, acting as a payment intermediary during all stages of your online shopping for products or services. PayPal is owned by eBay Inc., the world's largest Internet auction company, operated from Europe from Luxembourg, PayPal Europe. PayPal operates in 190 countries with 113 million active customers and 25 currencies. In 2011, the total number of PayPal transactions reached $118 billion!

How does PayPal work?
PayPal functions as a virtual account on the internet, an intermediary service between you and the e-commerce service provider. The PayPal account created during registration is only credited by you when you wish, using credit/debit/prepaid cards or your bank account. To use PayPal for a transaction, you simply need your PayPal account, i.e. an email address and password when registering. From there, PayPal completes the payment process by sending the required funds and without revealing sensitive information (names, credit card, details, etc.), as if PayPal were paying!

PayPal and security
PayPal operates with the highest standards in terms of internet security. Each PayPal transaction takes place in a secure environment that uses an SSL protocol connection and an efficient AES-256bit encryption system. All PayPal pages, from the registration or login interface to a simple service message, use secure, encrypted connections between your browser and the PayPal server, making real-time data theft virtually impossible.
PayPal monitors every transaction from start to finish and in the event of a rare issue, the user has the additional option of inquiring about it using PayPal Specialist Support, dispute a charge, or get a refund.

Advantages of PayPal

Compared to most payment methods, PayPal is the winner for the following reasons:

Credit card information or banking information is safe on PayPal's servers and is never disclosed during the transaction. The seller's party may simply receive payment from PayPal for your purchase, without ever learning about you or your bank details.
All PayPal pages are heavily encrypted, with no possibility of data theft.
PayPal constantly evaluates its level of service for sellers, which increases its credibility.
Using PayPal for your transactions saves you having to enter your credit card information or bank details, as you simply have to enter your PayPal username and password and then click PAYMENT.
PayPal's support department is always available to protect you from fraud and illegal charges. In case of problem, you can communicate directly to solve your case or have a refund of the charge on your account.

Register with PayPal
You can register with PayPal simply by using your email address as your primary means of identification, along with a secure password of your choice. After your registration is confirmed, you must enter your credit/debit/prepaid card information or banking information to be in PayPal's databases, so that PayPal can successfully transfer money from / on your account and load it correctly.
PayPal will always keep you informed by email about the status and completion of each transaction or other suspicious activity for the security of your account. Your personal and banking information is stored securely on PayPal's servers and only you will be able to make changes or deletion.
Payment methods

PayPal performs payments and transactions with your account on your behalf and money transferred to your PayPal account may be archived by any of these methods:

Connected to your credit card: for each purchase made with PayPal, your credit card will be charged, without disclosing your banking information to the seller.
Connected to your debit card: similar to a credit card, but for purchases made, PayPal charges your debit card which, in turn, will take the funds from your bank account. In case your account balance is zero, the transaction will not be completed, so you must ensure that you have the necessary funds in your bank account.
Connected with your prepaid card: In this case, each PayPal transaction will take funds from the prepaid card balance, which you can top up at any time. Prepaid cards are available in all banking institutions.
By bank transfer: You can transfer the desired amount from your bank account to your PayPal account, using a simple PayPal procedure. For a transaction to occur, your PayPal account must have adequate balance otherwise the transaction will not be completed. Bank transfers are NOT recommended due to the long time to complete a transfer (5-7 days).

Paypal service chargesThe possibility of fast and secure transfer of your money, as well as global interconnections, make PayPal services a reasonable offer for the price. The rate charged by PayPal varies from FREE to a small percentage for each transaction, depending on account type and country.

PRIVACY POLICY

Logica Sport undertakes to respect all the elements of the confidentiality policy on its website.

What information do we collect?

When you visit our website, our servers collect basic information such as your IP address, the time of your visit or the page you visited.
How do we use this information?

The information collected helps us analyze the statistics of visits to our website.
When you purchase your product, we use the contact information you provide to us to better serve you. We create and maintain other information such as customer account status, choice of services or connection times.

We will never disclose users' personal information unless we have reason to believe that such information is necessary to identify, contact, or take legal action against someone causing trouble or interfering with the property rights of LOGICA SPORTS our consumers, or others, or if LOGICA SPORTS determines that the law requires disclosure of the information.
LOGICA SPORTS will also not disclose to any other entity, except as provided below, email information or other information that LOGICA SPORTS has access to for its consumers. The circumstances under which LOGICA SPORTS will disclose electronic consumer information are as follows:
• This is necessary to provide a service to the consumer;
• This is necessary to protect the legitimate interests of LOGICA SPORTS and its consumers;
• This is necessary to cooperate with any interception, warranty, or lawful order that LOGICA SPORTS, in its discretion, deems to be valid and enforceable;
• Consumers can unsubscribe from receiving our newsletters and/or notifications of new arrivals at LOGICA SPORTS by emailing us at info@logica.ca.
At its discretion, LOGICA SPORTS reserves the right to send special bulletins and other important information regarding its services.

Responsibility

LOGICA SPORTS does not in any way guarantee the correct functionality of this website.
LOGICA SPORTS, its partners, affiliates, management, employees, consultants and agents make no warranties of any kind with respect to this website. This website is presented "as is".
LOGICA SPORTS does not warrant the correctness, completeness, currency, reliability or liability of its operations on the website, or any other content or information found on the website, and disclaims all warranties and conditions, including the warranties and conditions of goods, for a particular use, by statute or other law or use of barter.
However, all products you purchase on this website are subject to the terms and conditions relating to purchases, including, without limitation, the terms and conditions of our website.

Sport can be fun but can be dangerous. Please enjoy your sport with vigilance, train properly, be sure to be in good physical condition, and properly equipped. All the activities for which we sell clothing, sporting goods can be harmful to your health. LOGICA SPORTS cannot be held responsible for any actions resulting from the purchase of the products on its website. By using our website, and throughout your purchase, you acknowledge and accept that you encounter risks, and you take full responsibility for these conditions. You agree to release LOGICA SPORTS from all liability, loss, damages (including attorneys' fees and costs) resulting from any complaint, lawsuit or recourse (threats or otherwise) made against LOGICA SPORTS based on the use of products purchased on this website.

Compensation